Right to refuse service DK

We reserve the right to refuse service in certain circumstances to protect the safety, quality, and well-being of all clients and staff. These circumstances may include:

1. Clients arriving more than 15 minutes late meaning there’s not enough time to complete the service without affecting other appointments.
   
2. Clients requesting a service that could harm their scalp or hair, or that the stylist reasonably cannot achieve.
   
3. Clients under 16 years old for certain chemical treatments (or unless a parent/guardian is present, depending on local policy).
   
4. Hair that is excessively dirty, matted, or in a condition that makes the service unsafe or unhygienic.
   
5. Visible contagious conditions (e.g., head lice, open wounds) — for health & safety reasons.
   
6. No allergy test for colour services: if a required patch-test has not been done at least 48 hours before the appointment.
   
7. Known allergies to products, especially if not disclosed.
   
8. Clients who are visibly intoxicated.
   
9. Behaviour that is abusive, threatening, or disruptive.
   
10. Repeat problematic behaviour (non-payment, damage, etc.).
    
11. Clients who have previously been banned for misconduct.
    
12. Violation of salon rules (e.g., smoking).
    
13. Safety or capacity concerns at the salon.

We do not refuse service based on protected characteristics (e.g., age, race, gender) — we are committed to respecting, including, and dignifying every client.